Company Terms & Conditions
YOUR FULL-SERVICE LOCAL MOVE ESTIMATE INCLUDES:
Pickup and Delivery
Labor and Equipment
Light Disassembly and Assembly
Wrapping and Protection of Furniture
Fuel and Mileage Charges
Disposal of all materials used by Your Hometown Mover
Corner and Floor Protection
Basic Liability Coverage ($0.30 per pound per article)
Another satisfied shipper
HOW YOU WILL BE CHARGED FOR YOUR MOVE:
This local move estimate is based on charging you by the hour for however long it takes to complete your move safely, quickly and efficiently. Rates named herein shall be computed from the time the van arrives at shipper's home or place of business and end when the shipment has been delivered at destination. Charges shall be computed by multiplying the hourly rate by the hourly time involved. The shipper will be charged a minimum of 3 hours labor plus travel time. If the move takes less time than the minimum, the shipper will be charged the minimum in all cases.
BASIC LIABILITY COVERAGE (INCLUDED):
The carrier offers basic valuation at $0.30 cents per pound per article at no cost to the shipper. Perishable articles or articles of high value will not be accepted for shipment unless otherwise provided: Bank bills, coin or currency, deeds, notes, drafts or valuable papers of any kind, jewelry, postage stamps, stamp collections, revenue stamps, letters or packets of letters, precious stones, or articles manufactured therefrom or perishable articles. Should such articles come into the possession of the carrier without his knowledge, responsibility for safe delivery will not be assumed.
ADDITIONAL LIABILITY COVERAGE (OPTIONAL):
When a shipment moves under hourly rates and is released to value not exceeding 30 cents per pound per article, the base transportation rate will apply with no additional valuation charge; however, when the shipper declares a lump sum value for the entire shipment (which cannot be less than $2,500), an additional valuation charge of $5 per $1000 in additional coverage, of the released or declared value will be assessed. Example: $100,000 in additional coverage, 100 x $5 = $500.00 premium. Must be purchased a minimum of 5 days prior to moving date. Additional liability coverage cannot be purchased at the time of the move.
In addition to labor time, the flat rate travel time is charged to cover the time from carrier's warehouse to point of origin and again from point of destination back to mover's terminal. A minimum of 1-hour travel is charged on all local moves.
PACKING SUPPLIES AND SERVICES:
Packing supplies and packing of items into boxes is not included in a full-service move unless purchased and listed on this estimate. We sell moving boxes and packing supplies of all sizes. Please notify your consultant if you would like to purchase packing supplies. Packing services are billed at an additional charge for the box, packing materials plus the hourly packing labor if requested and are not part of the standard full-service move.
BULKY AND FRAGILE FURNITURE:
Shipper must notify the move consultant of all bulky or fragile items prior to your move date. Items that are extremely fragile may require special handling, and therefore need to be noted on this order for service. The carrier will not accept for shipment property liable to damage equipment or other property. The carrier will not accept for shipment articles which cannot be taken from the premises without damage to the article or the premises. If a bulky item is added at the time of the move, then a $150 fee, per bulky item, will be added to the move total.
PACKING PROPERLY AND SAFELY:
If items are not properly packed by the shipper our movers will alert you and will pack them correctly to avoid any damage. You will be charged for any packing service additionally at the time of delivery. Please pack with sturdy materials and with all box and bin tops taped shut to avoid loss or damage. We have the right to refuse to load articles that are not safe to move, broken, or not packed correctly including particle board items.
BINDING FLAT RATE PRICING:
This move estimate must state Binding Flat Rate for your price to be binding. Your binding price is based on the exact inventory submitted. You must estimate your box count. If your final box count is more or less than originally listed, your charges will be adjusted when you contact your relocation consultant at least 24 hours prior to our moving team's arrival. If you need to add/delete items, please contact your sales rep to make changes. If the shipper adds additional items at the time of the move, the shipper agrees to pay for the additional items. If paying with a cash, certified funds or credit card, the shipper agrees to pay the binding flat rate estimate listed above in full 48 hours prior to the move date. Cash must be paid in full at time of arrival.
SHORT TERM STORAGE & SIT:
Short term storage is charged at $9/cwt - Warehouse handling in/out is $5/cwt. If the shipper is not prepared for delivery as originally scheduled and requires overnight storage for reasons outside of Your Hometown Movers control, Your Hometown Mover will charge the shipper overnight storage charges for every day of storage required at a rate of $150 per day.
Shuttle service is required for many reasons including the following: low overhead wires, tree limbs, and or structures. Although Federal law requires that all roadways be clear of any overhead structures which sit lower than the 13-feet 6-inches there are often instances in which this law is not observed. Sometimes there are man-made features (such as water fountains in the middle of a roundabout), very low bridges or underpasses which block the movement of large trucks. Narrow roads or driveways with tight turns prevent access by large trucks. Tight turns in apartment or condo complex parking lots. If your move requires a 16ft shuttle, a driver and additional labor will be charged at the regular hourly rate in addition to the move.
FILING A CLAIM FOR DAMAGE:
If a damage occurs THE SHIPPER MUST NOTE DAMAGE on paperwork during move and SHIPPER MUST PAY ALL CHARGES IN FULL. Please send claim info in writing to firstname.lastname@example.org - Please include pictures before and after the move, and detailed damage descriptions to file any claim. Please remit to us within 14 days of move completion. All claims will be handled in writing via email or US Postal and will be resolved within 90 days of move date. Claims are not handled over the phone, only by e-mail or US Postal. The carrier is only liable for $0.30 cents per pound per article if no additional liability insurance is purchased. Perishable articles or articles of high value will not be accepted. Unless otherwise provided, the following property will not be accepted for shipment: Bank bills, coin or currency, deeds, notes, drafts or valuable papers of any kind, jewelry, postage stamps, stamp collections, revenue stamps, letters or packets of letters, precious stones, or articles manufactured therefrom or perishable articles. Should such articles come into the possession of the carrier without his knowledge, responsibility for safe delivery will not be assumed. Your Hometown Mover is not liable for minor RUB MARKS, SCUFFS & SCRAPES: Furniture will be wider after being blanket wrapped, this may cause minor rub marks, scuffs and scrapes on door jams, and narrow hallway walls due to the movement of furniture in tight spaces.
PAYMENT AND REFUND POLICY:
There are no refunds on services rendered. The shipper agrees to pay the charges listed on this moving estimate in full, prior to loading/start time. If the move takes less time, the balance owed will be refunded. If the shipper adds additional items outside of what is listed on the inventory list below, the shipper agrees to pay for the additional time for services rendered based on the hourly rate listed above prior to offloading.
In order to reserve your move date, we require a deposit of 15% your total move estimate, or a minimum of 1 hour the standard hourly rate listed on this estimate, whichever is higher. You may cancel your move any time prior to 12:00 noon, local time, ninety-six (96) hours (4 days) before your move date. Otherwise, you will be charged a cancellation fee of 15% of the Move Estimate or a minimum of 1 hour the standard hourly rate listed on this estimate. Rescheduling your move within the same timeframe will result in a rescheduling fee of 15% or minimum of 1 hour the standard hourly rate listed on this estimate, whichever is higher. This non-refundable fee will be applied to your most current move estimate.
MOVE CONFIRMATION & E-SIGN:
It is important that you speak with our operations department 1 - 2 days prior to your move date. If a shipper fails to E-Sign or pay the move deposit, the move is only tentatively booked and requires further action. If a shipper fails to confirm their move 24 hours in advance, they risk losing their scheduled move date and move deposit.
WAITING TIME & OVERTIME POLICY:
Overtime is charged after 7 hours labor time at the rate of time and a half of the regular rate listed in all cases. If the crew arrives and the shipper is unable to allow the loading or unloading due to circumstances unrelated to the carrier, the shipper will be charged waiting time at the regular hourly rate listed in this estimate.
DO NOT SHIP:
The shipper agrees the shipment does not include anything that is poisonous, flammable, corrosive or perishable. Such items include, but are not limited to the following: paint, paint thinner, gasoline, diesel, kerosene, motor oil, propane, flammable liquids, explosives, compressed gasses, perishable goods, combustible liquids. Internal combustion engines must be drained of all fluids prior to loading. Disposal of any open containers is strongly recommended.
HAZARDOUS MOVING CONDITIONS:
The shipper is responsible for maintaining clean, safe, and sanitary moving conditions, and the dwelling must be in good repair, free from rodents, vermin, and aggressive pets. If the carrier deems the move hazardous and is willing to perform the move, we require hazard pay to complete your move. Hazard pay will be billed at double the standard hourly rate.
Shippers are responsible for the disconnect/reconnect of all appliances such as washers, dryers, refrigerators and electric stoves. WE DO NOT DISCONNECT ELECTRIC, NATURAL GAS or PROPANE APPLIANCES.
The shipper is responsible for reimbursing the carrier for all necessary toll or ferry charges advanced by the carrier.
OUR LIABILITY FOR BOXES PBO:
If notified by the carrier that articles are improperly packed, crated or boxed, and by reason thereof the contents are most susceptible to damage, the shipper may arrange to have such articles properly packed by the carrier at the charges listed below or the articles will not be transported by the carrier. All glass, mirrors, lamps, electronics, and breakables must be packed properly to avoid damage before loading or we will pack the items and charge you additionally if you want them loaded! Mattress and box springs must be packed into cartons or bed bags to avoid tears or dirt scuffing.
CASH or CERTIFIED FUNDS are accepted when paid in full prior to loading - Credit cards are accepted when paid in full 48 hours prior to move date - FULL PAYMENT IS DUE PRIOR TO OFFLOADING AT TIME OF DELIVERY IN ALL CASES.
CREDIT CARD AUTHORIZATION:
By signing this document, I authorize Your Hometown Mover LLC to charge the credit card provided according to the terms outlined in this document. This payment authorization is for the goods/services described on this moving estimate, for the amount indicated, and is valid for payment for services rendered. I certify that I am an authorized user of this credit card and that I will not dispute the payment with my credit card company; so long as the transaction corresponds to the terms indicated in this form and the accompanying order for service and bill of lading.
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