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Company Terms and Conditions

Your Hometown Mover
The (Shipper) and the company agree to the following terms and conditions:
 

HOW YOU WILL BE CHARGED FOR YOUR MOVE:

HOURLY ESTIMATE – This local move estimate is based on charging you by the hour for however long it takes to complete your move safely, quickly and efficiently. Rates named herein shall be computed from the time the van arrives at shipper’s home or place of business and end when the shipment has been delivered at destination. Charges shall be computed by multiplying the hourly rate by the hourly time involved. The shipper will be charged a minimum of 3 hours labor plus travel time. If the move takes less time than the minimum, the shipper will be charged the minimum in all cases.

FLAT RATE ESTIMATE – This is a fixed price agreement based on the number of items listed in the inventory below. Adding additional items or services could result in additional charges to your move price. You are responsible for packing your boxes and all glass items such as pictures, glass tabletops, and mirrors. You must pack small countertop appliances in boxes. We recommend you transport your high-value items such as bank bills, coin or currency, deeds, notes, drafts or valuable papers of any kind, jewelry, postage stamps, stamp collections, revenue stamps, letters or packets of letters, precious stones, or perishable articles. Please confirm that your origin and destination addresses are accessible by our moving trucks; if we are unable, there will be an additional cost for a shuttle truck. You are responsible for the disconnect/reconnect of all appliances such as TVs, stereo systems, air conditioners, washers, dryers, refrigerators, and electric stoves. We do not install any electric, natural gas, or propane appliances. We require a deposit to reserve your move date, and the deposit will be applied to your final balance at the end of your move. Additional services, packing, stair carry, long carry, and inventory items that are not listed on your move estimate could result in additional charges to your move price. You can make changes to your move plan & inventory list by contacting your relocation consultant. If additional services are required on the day of your move, your move estimate will increase accordingly above the original flat rate estimate based on the extra time at the regular hourly rate of $189 per 1,000lbs or 142CuFt of items. If the carrier arrives at the shipper’s origin/destination and the shipper cancels the move or is unresponsive, unprepared for their scheduled move, the shipper will be charged a minimum of 4 hours labor plus the estimated travel time to compensate the carrier for the failed pick up/delivery attempt. If the carrier arrives and cannot begin loading or unloading due to circumstances unrelated to the carrier, the shipper will be charged waiting time at the regular hourly rate listed in this estimate. When scheduling your upcoming move, we recommend selecting the first pick-up window between 8:00 am – 10:00 am. Depending on the size of your move and schedule availability, we may be able to schedule an afternoon move (typically between 10-5 pm). Arrival windows for afternoon moves are approximate and dependent upon the crew’s first move’s finish time. We do not guarantee an arrival time for an afternoon or last-minute move. Please discuss any updates or changes with your account manager to avoid any unforeseen changes in your move estimate.

 
BASIC LIABILITY COVERAGE*** (INCLUDED): 
The carrier offers basic valuation at $0.30 per pound per article at no cost to the shipper. Maximum payout of $100 per item. Perishable items or articles of high value will not be accepted for shipment unless otherwise provided: Bank bills, coin or currency, deeds, notes, drafts or valuable papers of any kind, jewelry, postage stamps, stamp collections, revenue stamps, letters or packets of letters, precious stones, or articles manufactured therefrom or perishable articles. Should such articles come into the possession of the carrier without his knowledge, responsibility for safe delivery will not be assumed. WE DO NOT COVER DAMAGES TO ELECTRONICS SUCH AS TV’S, COMPUTERS or VIDEO GAMES. Your Hometown Mover is only liable to replace or repair damaged/missing items if you chose to purchase the Full Value Protection for additional cost. In the event that you have chosen to go with the Free Basic Coverage, the liability is 30 cent per pound for local moves and 60 cents per pound for long distance, with a maximum payout per item of $100. 
 
***EXCLUSIONS: Furniture composed of particle board or pressboard. Lamps, lampshades, pictures, tv’s, mirrors, artwork, glass, marble, vases or statues not packed/crated by YOUR HOMETOWN MOVER LLC. Items found broken in boxes not packed by YOUR HOMETOWN MOVER LLC. Damage from Mold, Mildew, Insects or Pests. Mechanical condition of electronics, audio/visual, computer or battery operated equipment in transit or storage. Previously damaged or repaired items. Previously damaged or loose veneer. Furniture with the original glue dried out. Any loose items not boxed or properly packed by shipper. Plants (Live, Artificial or Dried). If one item in a set is damaged, only that one item is covered, not the entire set. Perishable articles or articles of high value will not be accepted for shipment unless otherwise provided: Bank bills, coin or currency, deeds, notes, drafts or valuable papers of any kind, jewelry, postage stamps, stamp collections, revenue stamps, uncrated glass, granite, marble or slate table tops. letters or packets of letters, precious stones, or articles manufactured therefrom or perishable articles.
 
ADDITIONAL LIABILITY COVERAGE (OPTIONAL):
FULL VALUE PROTECTION OFFERED BY MOVINGINSURANCE.COM (NOT INCLUDED IN ESTIMATE) AND IS THE SHIPPERS SOLE RESPONSIBLITY FOR PURCHASING THIS COVERAGE FROM MOVINGINSURANCE.COM PRIOR TO THE DATE MOVE: Full (Replacement) Value Protection is the most comprehensive plan available for protection of your household goods. If any article is lost, destroyed or damaged while in your mover’s custody, movinginsurance.com will, at its option, either: 1) repair the article to the extent necessary to restore it to the same condition as when it was received by your mover, or pay you for the cost of such repairs; or 2) replace the article with an article of same kind and quality or pay you for the cost of such replacement. Under this option, the shipper is agreeing to contact movinginsurance.com directly and purchasing additional insurance prior to the scheduled move date. Your Hometown Mover is not responsible for paying out any claims when selecting this option. All claims for damages are handled by movinginsurance.com
 
TRAVEL TIME:
In addition to labor time, the flat rate travel time is charged to cover the time from carrier’s warehouse to point of origin and again from point of destination back to mover’s terminal. A minimum of 1-hour travel is charged on all local moves. Our travel time is non-negotiable and is based upon truck routing software that calculates the fastest route based upon our route restrictions.
 
PACKING SUPPLIES AND SERVICES:
Packing supplies and packing of items into boxes is not included in a full-service move unless purchased and listed on this estimate. We sell moving boxes and packing supplies of all sizes. Please notify your consultant if you would like to purchase packing supplies. Packing services are billed at an additional charge for the box, packing materials plus the hourly packing labor if requested and are not part of the standard full-service move.
 
BULKY AND FRAGILE FURNITURE:
Shipper must notify the move consultant of all bulky or fragile items prior to your move date. Items that are extremely fragile may require special handling, and therefore need to be noted on this order for service. The carrier will not accept for shipment property liable to damage equipment or other property. The carrier will not accept for shipment articles which cannot be taken from the premises without damage to the article or the premises. If a bulky item is added at the time of the move, then a $150 fee, per bulky item, will be added to the move total.
 
PACKING PROPERLY AND SAFELY:
The carrier is not liable for boxes packed by the shipper. If items are not properly packed by the shipper our movers will alert you and will pack them correctly to avoid any damage. You will be charged for any packing service additionally at the time of delivery. Please pack with sturdy materials and with all box and bin tops taped shut to avoid loss or damage. We have the right to refuse to load articles that are not safe to move, broken, or not packed correctly including particle board items.
 
BINDING FLAT RATE PRICING:
This move estimate must state Binding Flat Rate for your price to be binding. Your binding price is based on the exact inventory submitted. You must estimate your box count. If your final box count is more or less than originally listed, your charges will be adjusted when you contact your relocation consultant at least 24 hours prior to our moving team’s arrival. If you need to add/delete items, please contact your sales rep to make changes. If the shipper adds additional items at the time of the move, the shipper agrees to pay for the additional items. If paying with a cash, certified funds or credit card, the shipper agrees to pay the binding flat rate estimate listed above in full 48 hours prior to the move date. Cash must be paid in full at time of arrival.
 
SHORT TERM STORAGE & SIT:
Short term storage (Up to 3 months) is charged at $9/cwt – Warehouse handling in/out is $5/cwt. PAYMENT – It is agreed that the company shall have a general lien upon any and all property deposited with it or hereafter deposited with it. all goods deposited upon which storage and all other charges are not paid when due, will be sold at public auction to pay said accrued charges and expenses of the sale, after due notice to the consumer-bailor, and publication of the time and place of said sale, according to law. Accounts are due and payable monthly in advance. Interest will be charged on all accounts unpaid for a period of three months after they become due. All charges must be paid in cash, money order, or certified check before the delivery or transfer of goods deposited under this contract and no transfer will be recognized unless entered on the books of the company. All storage is limited to three (3) months maximum. TERMINATION OF STORAGE – The company reserves the right to terminate storage of the goods at any time giving the consumer-bailor 30 days written notice of its intention to do so and unless the consumer-bailor removes such goods within that period the company is hereby empowered to have the same removed at the cost and expense of the consumer-bailor. And upon so doing the company shall be relieved of any liability with respect to such goods therefore or thereafter incurred. If the shipper is not prepared for delivery as originally scheduled and requires overnight storage for reasons outside of Your Hometown Movers control, Your Hometown Mover will charge the shipper overnight storage charges for every day of storage required at a rate of $150 per day. If the shipper is not prepared for delivery as originally scheduled and requires overnight storage for reasons outside of Your Hometown Movers control, Your Hometown Mover will charge the shipper overnight storage charges for every day of storage required at a rate of $150 per day.
 
SHUTTLE SERVICE: 
Shuttle service is required for many reasons including the following: low overhead wires, tree limbs, and or structures. Although Federal law requires that all roadways be clear of any overhead structures which sit lower than the 13-feet 6-inches there are often instances in which this law is not observed. Sometimes there are man-made features (such as water fountains in the middle of a roundabout), very low bridges or underpasses which block the movement of large trucks. Narrow roads or driveways with tight turns prevent access by large trucks. Tight turns in apartment or condo complex parking lots. If your move requires a 16ft shuttle, a driver and additional labor will be charged at the regular hourly rate in addition to the move.
 
FILING A CLAIM FOR DAMAGE:
Any claim must be filed within ten days of your move date and only in writing via our claim adjusters at CSI. IMPORTANT: Claims are only handled in writing using the form we provide. Please do not call or ask to speak with a sales or customer service representative regarding claims as they do not handle the claims process. Your Hometown Mover will settle claims based upon the liability coverage selected when booking your move. For immediate help regarding your claim, please call Toll-Free: (772) 742-5246.
 
Please note the following are EXCLUDED from our liability coverage:
  1. Items of extraordinary value: Bank bills, coin or currency, deeds, notes, drafts or valuable papers of any kind, jewelry, postage stamps, stamp collections, revenue stamps, letters or packets of letters, precious stones, or articles manufactured therefrom or perishable articles. WE DO NOT COVER DAMAGES TO ELECTRONICS SUCH AS TV’S, COMPUTERS, or VIDEO GAMES.
  2. Particleboard Furniture: Particleboard furniture is not meant to be moved once it is assembled. Therefore, we will not accept liability for its safe transport or the resulting damage if it is moved. The shipper agreed that YHM would not be responsible for any particleboard furniture claims.
  3. RUB MARKS, SCUFFS & SCRAPES: Furniture will be wider after being blanket wrapped; this may cause minor rub marks, scuffs and scrapes on door jams, and narrow hallway walls due to the movement of furniture in tight spaces. We supply door-jam protectors and floor runners to prevent these types of claims.
  4. Items Left Behind: The shipper is responsible for performing a final walk-through of the origin to make sure all items are accounted for and loaded onto the truck. If, after the move, the shipper notices an item has been left behind, the carrier is not responsible and assumes no liability for said item.
 
Basic damage coverage is minimal. We recommend upgrading your move protection to Full Replacement Value by visiting movinginsurance.com and purchasing the coverage level you prefer 24hrs before the day of your move. All claims will be settled by movinginsurance.com if this coverage is selected.
 

BINDING ARBITRATION:

Any dispute or controversy arising under or in connection with this Agreement shall be settled exclusively by arbitration, conducted before a panel of three arbitrators in Kingston, New York, in accordance with the rules of the American Arbitration Association then in effect. Judgment may be entered on the arbitrator’s award in any court having jurisdiction; the expense of such arbitration shall be borne equally by both the Company and the shipper.

REFUND POLICY:
There are no refunds on services rendered. The shipper agrees to pay the charges listed on this moving estimate in full, prior to offloading. If the shipper adds additional items outside of what is listed on the inventory list below, the shipper agrees to pay for the additional time for services rendered based on the hourly rate listed above prior to offloading.
 
DEPOSITS:
We require a move deposit of $49 to book your move. This deposit is refundable up to 7 days before your move. If you need to cancel your move within 7 days of your move, your deposit is non-refundable.
 
CANCELLATION POLICY:
If the shipper cancels this move within 72 hours of the move date, a cancellation charge of $150 will be applied to the credit card authorized to book this move. If the shipper cancels on the day of the move, Your Hometown Mover will charge a cancellation fee equal to a minimum of 4 hours at the applicable rate to the card authorized to book this move. To cancel your move, speak with your move representative a minimum of 7 days before your move date for a full refund of your deposit.
 
MOVE SCHEDULING POLICY:
When scheduling your upcoming move, we recommend selecting the first pick-up window between 8:00 am – 10:00 am. Depending on the size of your move and schedule availability, we may be able to schedule an afternoon move (typically between 10-5 pm). Arrival windows for afternoon moves are approximate and dependent upon the crew’s first move’s finish time. We do not guarantee an arrival time for an afternoon or last-minute move. Please discuss any updates or changes with your account manager to avoid any unforeseen changes in your move estimate. In some cases, afternoon moves will need to be rescheduled to the next available arrival window if the first move has overages or takes longer. 
 
MOVE CONFIRMATION & E-SIGN:
It is important that you speak with our operations department 1 – 2 days prior to your move date. If a shipper fails to E-Sign or pay the move deposit, the move is only tentatively booked and requires further action. If a shipper fails to confirm their move 24 hours in advance, they risk losing their scheduled move date and move deposit.
 
OVERTIME POLICY:
Overtime is charged after 7 hours at the rate of time and a half of the regular rate listed in all cases.
 
WAITING TIME/FAILED PICK UP/DELIVERY ATTEMPT:
In the event that the carrier arrives at the shippers origin and the shipper cancels the move, or is unresponsive, unprepared for their scheduled move, the shipper will be charged the minimum of 3 hours labor plus the estimated travel time to compensate the carrier for the failed pick up/delivery attempt. If the carrier arrives and is unable to begin loading or unloading due to circumstances unrelated to the carrier, the shipper will be charged waiting time at the regular hourly rate listed in this estimate.
 
DO NOT SHIP:
The shipper agrees the shipment does not include anything that is poisonous, flammable, corrosive or perishable. Such items include, but are not limited to the following: paint, paint thinner, gasoline, diesel, kerosene, motor oil, propane, flammable liquids, explosives, compressed gasses, perishable goods, combustible liquids. Internal combustion engines must be drained of all fluids prior to loading. Disposal of any open containers is strongly recommended.
 
HAZARDOUS MOVING CONDITIONS:
The shipper is responsible for maintaining clean, safe, and sanitary moving conditions, and the dwelling must be in good repair, free from rodents, vermin, and aggressive pets. If the carrier deems the move hazardous and is willing to perform the move, we require hazard pay to complete your move. Hazard pay will be billed at double the standard hourly rate.
 
APPLIANCE DISCONNECTS/RECONNECTS:
Shippers are responsible for the disconnect/reconnect of all appliances such as washers, dryers, refrigerators and electric stoves. WE DO NOT DISCONNECT ELECTRIC, NATURAL GAS or PROPANE APPLIANCES.
 
TOLLS & TICKETS:
The shipper is responsible for reimbursing the carrier for all necessary tolls, ferry charges, parking tickets or parking fees advanced by the carrier.

 

OUR LIABILITY FOR BOXES PBO:

Your Hometown Mover is not liable for any damage to items packed by the shipper. Properly packed dishes require dish pack boxes and packing paper with sufficient cushion to avoid damage. The carrier assumes no liability for PBO boxes. If notified by the carrier that articles are improperly packed, crated or boxed, and by reason thereof the contents are most susceptible to damage, the shipper may arrange to have such articles properly packed by the carrier. All glass items including table tops, mirrors, lamps, electronics, and other breakables must be packed properly to avoid damage before loading. Mattress and box springs must be packed into cartons or bed bags to avoid tears or dirt scuffing.

 

PRICE MATCH GUARANTEE:
We will match any reputable, licensed and insured moving companies advertised price – Some restrictions apply – The price match will be honored for moving companies located within Ulster, Dutchess, Putnam, Sullivan, Greene, Columbia, and Orange Counties. Price match is contingent upon an apple’s to apple’s comparison of cu-ft, weight, item count, OA/DA access and detailed furniture list. Does not include packing supplies, third party services, storage, non-binding move estimates. – Limited to schedule availability
 
PAYMENT TERMS:
Final payment is due in full before offloading at the time of delivery in all cases. All sales are final. There are no refunds on services rendered or used boxes. If the move takes less time, any balance owed will be refunded. If the shipper cancels this move within 72 hours of the move date, a cancellation charge of $150 will be applied to the credit card authorized to book this move. If the shipper cancels on the day of the move, Your Hometown Mover will charge a cancellation fee equal to a minimum of 4 hours at the applicable rate to the card authorized to book this move. To cancel your move, speak with your move representative a minimum of 7 days before your move date for a full refund of your deposit.
 
CREDIT CARD AUTHORIZATION:
The shipper authorizes Your Hometown Mover LLC to charge the credit card provided according to the terms outlined in this document. This payment authorization is for the goods/services described on this moving estimate, for the amount indicated, and is valid for payment for services rendered. I certify that I am an authorized user of this credit card and that I will not dispute the payment with my credit card company; so long as the transaction corresponds to the terms indicated in this form and the accompanying order for service and bill of lading.
 
 
Labor Only Move – Terms and Conditions
The (Shipper) and the company agree to the following terms and conditions:
LABOR ONLY LOADING/UNLOADING ESTIMATES INCLUDE:
Loading Help/Unloading Help
Light Disassembly and Assembly
Wrapping and Protection of Furniture (Shipper Provides Blankets and Materials)
Fuel and Mileage Charges
Disposal of all materials used by Your Hometown Mover
(NO DAMAGE LIABILITY PROTECTION ON LABOR ONLY MOVES)
 
BASIC LIABILITY COVERAGE (NONE):
The carrier does not provide any liability protection for your furniture items or boxes. Perishable articles or articles of high value will not be accepted for shipment unless otherwise provided: Bank bills, coin or currency, deeds, notes, drafts or valuable papers of any kind, jewelry, postage stamps, stamp collections, revenue stamps, letters or packets of letters, precious stones, or articles manufactured therefrom or perishable articles. Should such articles come into the possession of the carrier without his knowledge, responsibility for safe delivery will not be assumed.
 
HOW YOU WILL BE CHARGED FOR YOUR MOVE:
This local move estimate is based on charging you by the hour for however long it takes to complete your move safely, quickly and efficiently. Rates named herein shall be computed from the time the van arrives at shipper’s home or place of business and end when the shipment has been delivered at destination. Charges shall be computed by multiplying the hourly rate by the hourly time involved. The shipper will be charged a minimum of 3 hours labor plus travel time. If the move takes less time than the minimum, the shipper will be charged the minimum in all cases.
 
TRAVEL TIME:
In addition to labor time, the flat rate travel time is charged to cover the time from carrier’s warehouse to point of origin and again from point of destination back to mover’s terminal. A minimum of 1-hour travel is charged on all local moves. Our travel time is non-negotiable and is based upon truck routing software that calculates the fastest route based upon our route restrictions.
 
PACKING SUPPLIES AND SERVICES:
Packing supplies and packing of items into boxes is not included in a full-service move unless purchased and listed on this estimate. We sell moving boxes and packing supplies of all sizes. Please notify your consultant if you would like to purchase packing supplies. Packing services are billed at an additional charge for the box, packing materials plus the hourly packing labor if requested and are not part of the standard full-service move.
 
BULKY AND FRAGILE FURNITURE:
Shipper must notify the move consultant of all bulky or fragile items prior to your move date. Items that are extremely fragile may require special handling, and therefore need to be noted on this order for service. The carrier will not accept for shipment property liable to damage equipment or other property. The carrier will not accept for shipment articles which cannot be taken from the premises without damage to the article or the premises. If a bulky item is added at the time of the move, then a $150 fee, per bulky item, will be added to the move total.
 
PACKING PROPERLY AND SAFELY:
If items are not properly packed by the shipper our movers will alert you and will pack them correctly to avoid any damage. You will be charged for any packing service additionally at the time of delivery. Please pack with sturdy materials and with all box and bin tops taped shut to avoid loss or damage. We have the right to refuse to load articles that are not safe to move, broken, or not packed correctly including particle board items.
 
BINDING FLAT RATE PRICING:
This move estimate must state Binding Flat Rate for your price to be binding. Your binding price is based on the exact inventory submitted. You must estimate your box count. If your final box count is more or less than originally listed, your charges will be adjusted when you contact your relocation consultant at least 24 hours prior to our moving team’s arrival. If you need to add/delete items, please contact your sales rep to make changes. If the shipper adds additional items at the time of the move, the shipper agrees to pay for the additional items. If paying with a cash, certified funds or credit card, the shipper agrees to pay the binding flat rate estimate listed above in full 48 hours prior to the move date. Cash must be paid in full at time of arrival.
 
SHORT TERM STORAGE & SIT:
Short term storage (Up to 3 months) is charged at $9/cwt – Warehouse handling in/out is $5/cwt. PAYMENT – It is agreed that the company shall have a general lien upon any and all property deposited with it or hereafter deposited with it. all goods deposited upon which storage and all other charges are not paid when due, will be sold at public auction to pay said accrued charges and expenses of the sale, after due notice to the consumer-bailor, and publication of the time and place of said sale, according to law. Accounts are due and payable monthly in advance. Interest will be charged on all accounts unpaid for a period of three months after they become due. All charges must be paid in cash, money order, or certified check before the delivery or transfer of goods deposited under this contract and no transfer will be recognized unless entered on the books of the company. All storage is limited to three (3) months maximum. TERMINATION OF STORAGE – The company reserves the right to terminate storage of the goods at any time giving the consumer-bailor 30 days written notice of its intention to do so and unless the consumer-bailor removes such goods within that period the company is hereby empowered to have the same removed at the cost and expense of the consumer-bailor. And upon so doing the company shall be relieved of any liability with respect to such goods therefore or thereafter incurred. If the shipper is not prepared for delivery as originally scheduled and requires overnight storage for reasons outside of Your Hometown Movers control, Your Hometown Mover will charge the shipper overnight storage charges for every day of storage required at a rate of $150 per day. If the shipper is not prepared for delivery as originally scheduled and requires overnight storage for reasons outside of Your Hometown Movers control, Your Hometown Mover will charge the shipper overnight storage charges for every day of storage required at a rate of $150 per day.
 
SHUTTLE SERVICE: 
Shuttle service is required for many reasons including the following: low overhead wires, tree limbs, and or structures. Although Federal law requires that all roadways be clear of any overhead structures which sit lower than the 13-feet 6-inches there are often instances in which this law is not observed. Sometimes there are man-made features (such as water fountains in the middle of a roundabout), very low bridges or underpasses which block the movement of large trucks. Narrow roads or driveways with tight turns prevent access by large trucks. Tight turns in apartment or condo complex parking lots. If your move requires a 16ft shuttle, a driver and additional labor will be charged at the regular hourly rate in addition to the move.
 
REFUND POLICY:
There are no refunds on services rendered. The shipper agrees to pay the charges listed on this moving estimate in full, prior to offloading. If the shipper adds additional items outside of what is listed on the inventory list below, the shipper agrees to pay for the additional time for services rendered based on the hourly rate listed above prior to offloading.
 
DEPOSITS:
We require a move deposit of $49 to book your move. This deposit is refundable up to 7 days before your move. If you need to cancel your move within 7 days of your move, your deposit is non-refundable.
 
CANCELLATION POLICY:
If the shipper cancels this move within 72 hours of the move date, a cancellation charge of $150 will be applied to the credit card authorized to book this move. If the shipper cancels on the day of the move, Your Hometown Mover will charge a cancellation fee equal to a minimum of 4 hours at the applicable rate to the card authorized to book this move. To cancel your move, speak with your move representative a minimum of 7 days before your move date for a full refund of your deposit.
 
MOVE SCHEDULING POLICY:
When scheduling your upcoming move, we recommend selecting the first pick-up window between 8:00 am – 10:00 am. Depending on the size of your move and schedule availability, we may be able to schedule an afternoon move (typically between 10-5 pm). Arrival windows for afternoon moves are approximate and dependent upon the crew’s first move’s finish time. We do not guarantee an arrival time for an afternoon or last-minute move. Please discuss any updates or changes with your account manager to avoid any unforeseen changes in your move estimate. In some cases, afternoon moves will need to be rescheduled to the next available arrival window if the first move has overages or takes longer. 
 
MOVE CONFIRMATION & E-SIGN:
It is important that you speak with our operations department 1 – 2 days prior to your move date. If a shipper fails to E-Sign or pay the move deposit, the move is only tentatively booked and requires further action. If a shipper fails to confirm their move 24 hours in advance, they risk losing their scheduled move date and move deposit.
 
OVERTIME POLICY:
Overtime is charged after 7 hours at the rate of time and a half of the regular rate listed in all cases.
 
WAITING TIME/FAILED PICK UP/DELIVERY ATTEMPT:
In the event that the carrier arrives at the shippers origin and the shipper cancels the move, or is unresponsive, unprepared for their scheduled move, the shipper will be charged the minimum of 3 hours labor plus the estimated travel time to compensate the carrier for the failed pick up/delivery attempt. If the carrier arrives and is unable to begin loading or unloading due to circumstances unrelated to the carrier, the shipper will be charged waiting time at the regular hourly rate listed in this estimate.
 
DO NOT SHIP:
The shipper agrees the shipment does not include anything that is poisonous, flammable, corrosive or perishable. Such items include, but are not limited to the following: paint, paint thinner, gasoline, diesel, kerosene, motor oil, propane, flammable liquids, explosives, compressed gasses, perishable goods, combustible liquids. Internal combustion engines must be drained of all fluids prior to loading. Disposal of any open containers is strongly recommended.
 
HAZARDOUS MOVING CONDITIONS:
The shipper is responsible for maintaining clean, safe, and sanitary moving conditions, and the dwelling must be in good repair, free from rodents, vermin, and aggressive pets. If the carrier deems the move hazardous and is willing to perform the move, we require hazard pay to complete your move. Hazard pay will be billed at double the standard hourly rate.
 
APPLIANCE DISCONNECTS/RECONNECTS:
Shippers are responsible for the disconnect/reconnect of all appliances such as washers, dryers, refrigerators and electric stoves. WE DO NOT DISCONNECT ELECTRIC, NATURAL GAS or PROPANE APPLIANCES.
 
TOLLS & TICKETS:
The shipper is responsible for reimbursing the carrier for all necessary tolls, ferry charges, parking tickets or parking fees advanced by the carrier.
 
OUR LIABILITY FOR BOXES PBO:
Your Hometown Mover is not liable for any damage to items packed by the shipper. If notified by the carrier that articles are improperly packed, crated or boxed, and by reason thereof the contents are most susceptible to damage, the shipper may arrange to have such articles properly packed by the carrier at the charges listed below or the articles will not be transported by the carrier. All glass, mirrors, lamps, electronics, and breakables must be packed properly to avoid damage before loading or we will pack the items and charge you additionally if you want them loaded! Mattress and box springs must be packed into cartons or bed bags to avoid tears or dirt scuffing.
 
PAYMENT TERMS:
Final payment is due in full before offloading at the time of delivery in all cases. All sales are final. There are no refunds on services rendered or used boxes. If the move takes less time, any balance owed will be refunded. If the shipper cancels this move within 72 hours of the move date, a cancellation charge of $150 will be applied to the credit card authorized to book this move. If the shipper cancels on the day of the move, Your Hometown Mover will charge a cancellation fee equal to a minimum of 4 hours at the applicable rate to the card authorized to book this move. To cancel your move, speak with your move representative a minimum of 7 days before your move date for a full refund of your deposit.
 
CREDIT CARD AUTHORIZATION:
The shipper authorizes Your Hometown Mover LLC to charge the credit card provided according to the terms outlined in this document. This payment authorization is for the goods/services described on this moving estimate, for the amount indicated, and is valid for payment for services rendered. I certify that I am an authorized user of this credit card and that I will not dispute the payment with my credit card company; so long as the transaction corresponds to the terms indicated in this form and the accompanying order for service and bill of lading.
 
ADDITIONAL TERMS AND CONDITIONS FOR MOVING SERVICES
 
SCHEDULED TIME ON MOVE DAY:
All morning moves have fixed start times, and all afternoon and evening moves have a 2 hour window. Afternoon and evening start times will vary depending on the estimated completion time of the previous move.
For moves scheduled in the morning, we ask customers to be patient if the movers are running late due to heavy morning traffic, an issue with our equipment, or if we experience an employee related issue. You will receive a call from us if we experience a delay for any reason.
For moves scheduled in the afternoon and evening, we ask customers to be available 2 hours prior to your scheduled move time in case the previous move is finished ahead of schedule. Therefore, we may call you to request an early arrival. We also ask customers to be available 2 hours after your scheduled start time in case the previous move experiences any delays. Again, you will receive a call from us if we experience any delays.
 
SUPPLIES FOR YOUR MOVE:
Please be aware that you will only be charged for the supplies that are used on your move by the movers. This includes any and all packing supplies, supplies to wrap and protect your furniture, and supplies to move your items. The movers will use the supplies at their will, according to company policy and procedure, and you will not asked permission prior to their use.
We do not provide any free packing supplies unless you have purchased a promotion in advance.
The moving truck is equipped with packing supplies in case they are needed and for emergency purposes. However, if you would like us to provide packing supplies on the day of your move, you must make arrangements prior to your move.
 
PAPERWORK & PRE/POST MOVE INSPECTIONS:
Please be aware that the foreman will thoroughly go over the paperwork upon arrival and upon completion of your move for accuracy purposes.
The foreman will also be completing pre-move and post-move inspections of your property and furniture. These tasks are included in the hourly time, and have already been taken into consideration in the estimated time.
 
PROPERTY CONDITION:
Please make sure that your property and home are a safe and healthy working environment; that your home and property are free from any hazards that could injure the movers, damage our equipment, or damage any items being moved; and that your home and furniture are clean and clear of any dust, dirt, water, mold, snow, debris, bugs, rodents, animal urine or feces and hair.
Please remove all pets from your home and premises for safety reasons.
Please remove any water, dirt, snow, or ice on the ground and in the movers walkway prior to your move. The movers are required to take extra precautions if these conditions exist prior to starting your move, which will result in added time for preparation, and you will be charged accordingly.
We cannot be held responsible for soiled, stained, or damaged flooring as a result of such conditions.
We reserve the right to terminate a move and contract for our services if there are any issues regarding a safe and healthy working environment. If these conditions exist and we choose to complete your move, you will be charged overtime rates for the entire move, and an equipment cleaning fee of $250.
 WEATHER CONDITIONS:
Poor weather conditions on the day of your move may have a negative impact on your move, and we may experience delays as a result.
Please be aware that you will be charged for the total time that the movers are on your job despite poor weather conditions.
 
PREPAREDNESS:
Moving is a cooperative effort of both the customer and the movers. Thus, to ensure a quick and efficient move please make sure that you have communicated to us all of the factor of your move in detail; that you are packed, organized and ready to go when the movers arrive; that all furniture is empty and free of all items; that all fragile items, including artwork and lamps, are packed properly; that all boxes are taped closed; and that all furniture is disassembled prior to our arrival. The movers will have a basic tool set available to disassemble and/or re-assemble any furniture requested.
All items must be boxed or wrapped and protected prior to moving the items and placing them in our possession. We will not take any miscellaneous items that are loose and not protected, as they can get damaged during the move, or cause damage to property.
Do not over-pack boxes. Boxes should not weigh more than 50lbs each. Small boxes should only contain fragile items, books, and small size items. Medium boxes should only contain clothing, lamps, miscellaneous items, etc. Large boxes should not be heavy and only contain pillows, linens, etc. Kitchenware should be packed appropriately so that fragile items do not get damaged in the ordinary course of moving.
We reserve the right to add additional movers and/or trucks to your move if we deem necessary to aid in the efficiency of the move, and you will be charged accordingly.
The customer is responsible for doing a final walk-through of the residence and the truck to ensure that all items have been removed from the home during the move-out; and removed from the truck and placed in the home accordingly during the move-in.
Please let us know if there are any security concerns in your neighborhood so that we can advise you on the appropriate measure to take for your move. We may request that you stand by the truck while the movers are away from the truck. Or we may need to add an additional mover to man the truck at all times.
 
PENALTY/INCONVENIENCE FEE:
Please be aware that our schedule depends on the number of hours estimated for your move. Therefore, we may schedule one move for a full day for one crew, or two to three moves for one crew in order to utilize the working hours of the day. That is, we may schedule one move in the morning, one move in the afternoon, and one move in the evening. Unless your move is scheduled for a full day, the movers will be on a strict schedule. Therefore, moves are scheduled accordingly based on the estimated time per move. We allow one hour of time between moves, however, we are on a strict schedule and cannot afford to lose time, as it will affect our schedule and another customer’s move. Therefore, you are required to be packed, organized and ready to go prior to our arrival, unless this contract is for packing services.
There will be a $150 Penalty which will result in the forfeiture of your Deposit if these terms are not adhered to. The penalty is considered an inconvenience fee, as it results in numerous problems that are caused by insufficient preparedness, which may result in additional charges to other customers. This fee will be applied upon completion of the move if deemed necessary by management.
 
FURNITURE PREPARATION & DAMAGE LIMITATIONS:
Within the Terms of our services and for liability purposes, we are REQUIRED to wrap your items properly with blankets and shrinkwrap or tape to protect them from damage during your move. Your Hometown Mover cannot be held liable for damage to these items if the customer refuses this service.
Your Hometown Mover cannot be held liable for engineered wood “ready to assemble” furniture due to its lack of structural integrity. This also applies to particle board or pressed wood. In most cases these items are not manufactured with the intention of being moved.
All HDTV’s must be boxed and protected properly prior to moving in order for valuation coverage to apply. Therefore, the use of an HDTV box with foam protection is required to move all HDTV’s. Blanket wrapping is not sufficient protection and is against company policy and procedure. Please make sure our crew can turn on your TV to ensure it works properly prior to and after moving. your move.
 
GRATUITY:
On moving day, the actual moving is a service provided by the men doing the move, and tips are not required, but are greatly appreciated. A reasonable Tip is 10-20% of the bill per crew depending on the factors of the move.
Factors to consider are size and difficulty of move, the time it takes to complete the move, weather conditions on the day of the move, and the quality and care of the service provided.
 
THIS IS THE MOVING CONTRACT:
It covers only the items and services listed. Any changes to this form, or any contractual changes for services rendered, can only be made by the Owner of this Company.
 
LIABILITY OF COMPANY:
We are responsible only for our own negligence. We assume no liability of any kind for loss or damage to goods caused by weather conditions, bug or rodent infestation, rust, deterioration, an Act of God, an act of governmental agency or public enemy, driveways that cannot support the weight of our trucks, hazardous or dangerous conditions that exist, or any other causes beyond our control.
 
PACK BY OWNER:
We cannot be held responsible for damage to items that were improperly packed by owner. We advise owners to pack items appropriately to avoid damage during the move.
 RE-USED BOXES:
We assume no liability for damage caused to the contents of boxes that are re-used for a move. Re-used boxes are not stable and are susceptible to damage.
 
HAZARDOUS CONDITIONS:
We assume no liability for any hazardous or dangerous conditions that exist that cause damage to a person or property. We recommend customers do a walk-through of the home to eliminate any conditions as such. Such conditions will void any valuation or warranty we offer.
 
FRAGILE ITEMS:
We are responsible for damage to fragile items only when our employees pack, move,  and unpack them upon delivery. We assume no liability for damage to fragile items that are not properly packed by owner.
 
FINE ART/ANTIQUES:
We will not move any items as such if not disclosed in advance, packed properly, and/or charged accordingly. Valuable items as such may be required to be crated and/or moved separately.
 
CONTENTS OF FURNITURE/CONTAINERS:
We assume no liability for the contents of drawers, containers or other items of similar nature. All items should be removed prior to the move.
 
APPLIANCES:
We assume no liability for the electrical and/or mechanical function of any and all appliances, whether or not our employees pack them. We recommend appliances to be serviced by a qualified service company.
 
ELECTRONICS:
We assume no liability for the electrical and/or mechanical function of any and all electronics, whether or not our employees pack them. We recommend electronics to be serviced by a qualified service company.
 
MECHANICAL ITEMS:
We assume no liability for the mechanical function of any and all mechanical devices including a piano, juke box, phonograph, etc., whether or not our employees pack them. We recommend mechanical items to be serviced by a qualified service company.
 
WEAR AND TEAR:
Ordinary wear and tear in handling is not our responsibility. This includes but is not limited to surface scratches, discoloration, water and/or dirt stains.
 
OVERSIZE ITEMS:
We assume no liability for damage to oversize items that do not fit through doorways or hallways properly. We also assume no liability for damage to doorways and/or hallways that are damaged due to oversize items.
 
DELIVERY:
We will make every reasonable effort to complete delivery. We are not responsible if weather, physical conditions, or other special circumstances prevent completion. If we cannot deliver the goods in the ordinary way by stairs or elevator, there will be additional charges for hoisting, lowering, shuffling, additional labor, and/or additional equipment that is necessary. Also, we will continue to charge the hourly rate for waiting time caused by lack of sufficient elevator service or other causes beyond our control. If no authorized person is present to accept goods at the agreed time, or if orders are incomplete, we will deliver the goods at your own risk and expense, using reasonable judgment.
 
RATES:
Regular rates are charged between the hours of 8:00AM and 4:30PM. Any time before or after this time is deemed as overtime, and you will be charged Overtime rates accordingly.
 
AGREEMENT:
If you agree with these terms, this shall become a contract for services at the rates stated and will represent the entire agreement of the parties hereto. It shall apply to all additional services rendered by the company for the owner. Only an officer of the company, owner or partner has power to modify the terms and conditions of this contract, and then only in writing. We shall not be bound by any other promise or representation.
 
TERMS OF PAYMENT:
Payment must be made in full per the payment method specified when the job is completed. Driver will collect payment at the final destination.
 
COLLECTION:
If payment is not made in full within 30 days, this matter will be referred for collection, and the customer is responsible for all costs, including but not limited to
agency fees, attorney fees and/or forty percent of the amount of our claim, and court costs.
 
CANCELLATION:
Notice must be given 96 hours prior to the day of the move.Cancellation on the day of the move will result in a cancellation fee (based on the hourly rate), which includes the travel fee and three hours of labor.
 
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY:
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Your Hometown Mover, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
 
DISCLAIMER:
Any unauthorized services performed by an employee of Your Hometown Mover within or beyond the scope of these contractual terms, and compensation made directly to the employee from the customer, violates company policy and procedure and renders this contract for services null and void, and there will be no recourse by Your Hometown Mover thereof.
 
Storage Contract | Terms and Conditions
The consumer-bailer (Shipper) and the company agree to the following terms and conditions:
 
OWNERSHIP OF PROPERTY:
The consumer-bailor has represented and warranted to the company that he or she is the legal owner or in lawful possession of the property and has the legal right and authority to contract for services for all of the property tendered, upon provisions, limitations. terms and conditions herein set forth and that there are no existing liens, mortgages or encumbrances on said property. If there be any litigation as a result of the breach of this clause the consumer-bailor agrees to pay all charges that may be due together with such costs and expenses including attorneys fees which the company may reasonably incur or become liable to pay in connection therewith and this company shall have a lien on said property for all charges that may be due them as well as for such costs and expenses.
 
PAYMENT:
(a) It is agreed that the company shall have a general lien upon any and all property deposited with it or hereafter deposited with it. All goods deposited upon which storage and all other charges are not paid when due, will be sold at public auction to pay said accrued charges and expenses of the sale, after due notice to the consumer-bailor, and publication of the time and place of said sale, according to law.
(b) The company shall have a further lien for all monies advanced to any third parties for account of the consumer-bailor.
(c) Accounts are due and payable monthly in advance. Interest will be charged on all accounts unpaid for a period of three months after they become due. All charges must be paid in cash, money order, or certified check before the delivery or transfer of goods deposited under this contract and no transfer will be recognized unless entered on the books of the company.
 
LIABILITY OF THE COMPANY:
(a) The company when transporting to or from the warehouse for permanent storage acts as a private carrier only, reserving the right to refuse any order for transporting and in no event is a common carrier.
(b) This contract is accepted subject to delays or damages caused by war, insurrection, labor troubles, strikes, Acts of God or the public enemy, riots, the elements, street traffic, elevator service or other causes beyond the control of the company.
(c) The company is not responsible for any fragile articles injured or broken. unless packed by its employees and un-packed by them at the time of delivery. The company will not be responsible for the mechanical or electrical functioning of any article such as but not limited to, pianos, radios, phono-graphs, television sets, clocks, barometers, mechanical refrigerators or air conditioners or other instruments or appliances whether or not such articles are packed or unpacked by the company.
(d) No liability of any kind shall attach to the company for any damage caused to the goods by inherent vice, moths. vermin or other insects, rust, changes of temperature, fumigation or deterioration.
(e) Unless a greater valuation is stated on the front of this contract, the consumer-bailor or owner declares that the value in case of loss or damage arising out of storage, transportation, packing, unpacking, fumigation, cleaning or handling of the goods and the liability of the company for any cause for which it may be liable for each or any piece or package and the contents thereof does not exceed and is limited to $0.30 per lb. per article, or for the entire contents of the entire storage lot does not exceed and is limited to $2,000, upon which declared or agreed value the rates are based, the consumer-bailor or owner having been given the opportunity to declare a higher valuation without limitation in case of loss or damage from any cause which would make the company liable and to pay the higher rate based thereon. The company’s liability may on written request of the consumer-bailor at the time of the signing of this contract or within a reasonable time thereafter be increased on part or all of the goods stored. The rates charged for such increased valuation are as set forth on the front side of this contract. The consumer-bailor acknowledges that he or she has been furnished with a pre-addressed request form to enable the consumer-bailor to request such increased valuation after the date of signing of this contract. This pre-addressed request form must be received by the company within ten (10) days after the consumer-bailor’s household goods have been deposited with the company for storage in order to increase the liability of the company for loss or damage to the consumer-bailor’s goods.
(f) In no event shall the company be responsible for loss or damage to documents, stamps, securities, specie or jewelry or other articles of high and unusual value unless a special agreement in writing is made between the consumer-bailor and the company with respect to such articles.
 
TERMINATION OF STORAGE:
The company reserves the right to terminate storage of the goods at any time giving the consumer-bailor 30 days written notice of its intention to do so and unless the consumer-bailor removes such goods within that period the company is hereby empowered to have the same removed a1 the cost and expense of the consumer-bailor. And upon so doing the company shall be relieved of any liability with respect to such goods therefore or thereafter incurred.
 
ADDRESS AND CHANGE:
It is agreed that the address of the consumer-bailor of goods for storage is as given on the front side of this contract and shall be relied upon by the company as the address of the consumer-bailor until change of address is given in writing to the company and acknowledged in writing by the company and notice of any change of address will not be valid or binding upon the company if given or acknowledged in any other manner.
 
FILING OF CLAIM-NOTICE:
(a)As a condition precedent to recovery, claims must be in writing, supported by a paid freight bill and filed with the company within sixty (60) days after delivery of the goods. No action may be maintained by the consumer-bailor against the company either by suit or arbitration to recover for claimed loss or damage unless commenced within twelve (12) months next after; the date of delivery by the company.
(b) The company shall have the right to inspect and repair alleged damaged articles.
 
CORRECTION OF ERRORS:
The consumer-bailor agrees that unless notice is given in writing to the company within ten days after the receipt of the inventory list accompanying the warehouse receipt and made a part thereof including any exceptions noted thereon as to the condition of the property when received for storage, the inventory list shall be deemed to be correct and complete, subject to the provisions of Article 12 of this Contract.
 
ENTIRE AGREEMENT:
The contract represents the entire agreement between the parties hereto and cannot be modified except in writing and shall be deemed to apply to all the property whether Household goods or goods of any other nature or description which the company may now or anytime in the future store, pack, transport or ship for the owner’s account.
 
GENERAL CONDITIONS:
(a) if goods cannot be delivered in the ordinary way by stairs or elevator, the consumer-bailor agrees to pay an additional charge for hoisting or lowering or other necessary labor to effect delivery. Consumer-bailor shall arrange in advance for all necessary elevator and other services and any charges for same shall be met by the consumer-bailor. Consumer-bailor agrees to pay the hourly charge in this contract for waiting time caused by lack of sufficient elevator service.
(b) Packing or moving charges do not include the taking down or putting up of curtains, mirrors, fixtures, pictures. electric or other fittings, or the re-laying of floor coverings or similar services but if such services are ordered a charge will be made therefor.
 
INVENTORY:
The inventory of the consumer-bailor’s household goods which has been furnished to the consumer-bailor is a part of this contract. The consumer-bailor should review the condition noted on this inventory for each of the household goods listed thereon before these goods are picked up for storage to make sure that a proper description of the condition of each of the goods has been entered on the inventory. Before signing this storage contract the consumer-bailor should note on the inventory by item number any exception he or she may have as to the condition descriptions listed by the company. Any exception which the consumer-bailor has should be expressed as follows. The column marked “consumer notation” on the inventory should be marked with an “X” next to the item as to which the consumer-bailor disputes the description. The consumer-bailor should then circle the particular notation made by the company’s representative which the consumer-bailor disputes.
 
BUSINESS ADDRESS AND TELEPHONE NUMBER:
The business address and telephone number to be used by the consumer-bailor in making inquiries concerning this transaction and the storage of his or her household goods are listed in the heading on the front side of this contract.
 
“CONSUMER-BAILOR”:
When used in this contract, the term ” consumer-bailor”, which is required by New York State law to be used in this contract, shall refer to the depositor and/or the owner of the household goods placed in storage pursuant to this contract.
 
STORAGE CONTRACT CONTROLS:
If there is any difference between the terms and conditions which appear on the reverse side of the “Non-Negotiable Warehouse Receipt & Inventory” which has been given you and this Storage Contract, the terms and conditions of this Storage Contract will control.
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