Unlock Your Move Today: Move Now, Pay Later w/
Unlock Your Move Today: Move Now, Pay Later w/
Quick answers to our most frequently asked questions. If you have any additional questions, call our customer service representatives at (855) 978-7317.
A vetted partner mover does the move, and you deal with our team the whole way. We handle your move from start to finish: one quote, one point of contact, and we stand behind every job.
Before you hire any moving company, look up its USDOT record. Here’s why people book with Your Hometown Mover.
You can check a mover’s records with the U.S. Department of Transportation, the New York State Dept. of Transportation and, for ocean shipments, the Federal Maritime Commission. We hold an A+ rating with the Better Business Bureau.
Our USDOT 2789843 is listed by FMCSA as intrastate only, so moves that cross a state line are performed by a vetted partner interstate mover.
Yes, short- or long-term. Ask about options and pricing when you get your quote.
Yes, our partner movers handle all kinds of pianos.
Yes. If a big truck can’t reach your door, we can add a shuttle for an extra charge.
Yes, we can provide a COI after your reservation is made, at no charge.
Yes, we provide packing services. Ask about options and pricing when you get your quote.
If you have specific time and date restrictions, always try to plan and schedule your move a month in advance. Speak with our moving specialist to get started now.
Your Hometown Mover is only liable to replace or repair damaged/missing items if you chose to purchase the Full Value Protection for additional cost. We also work with a 3rd party company as another option for protection.
If you choose the Free Basic Coverage, liability is 30 cents per pound for local moves and 60 cents per pound for long distance, with a maximum payout of $100 per item.
We offer TV protection for an additional cost or you can use your original TV box for protection.
Please keep in mind that our maximum payout for damage is $100. TVs that are not protected by the shipper or placed in the proper box are excluded from our basic liability coverage.
You should contact Customer Service regarding all questions or concerns about your move.
Packing of boxes is not included in your standard move estimate. We provide packing of boxes for an additional charge, speak with a move consultant to discuss availability and pricing.
Boxes can be provided for you to pack on your own. If you are interested in buying boxes, you may do so with your relocation consultant. The sizes vary. There are small, medium, large, china, and wardrobe boxes.
Yes. In order to prevent damages we recommend emptying all drawers.
Liquids are prohibited on trucks for safety reasons.
We recommend not packing important documents or items such as personal financial information, car keys, insurance policies, cash, prescription medicine, licenses, birth certificates/passports, jewelry of extraordinary value, etc. You can take them with you or have them shipped separately by a friend or family member after you move in. Your moving coverage doesn’t include these items, so keep them with you.
Yes! Please have all your items packed into boxes and ready to move the morning of your move date. This includes glass inserts in furniture, dresser drawers, lamp and lampshades. We do not move loose items so we recommend having everything packed into boxes or we can pack the loose items for the additional time and material.
Yes. Use your original TV box or buy one before move day. TV protection is available for an extra cost; call your moving consultant to request TV boxes before your move date.
Please keep in mind that with basic liability our maximum payout for damage per item is $100. TVs that are not protected by the shipper or placed in the proper box are excluded from our basic liability coverage. We recommend Full-Value Protection if you have multiple or expensive TVs.
That will be determined by our customer service / dispatch department. Your estimate shows an arrival window. Weather, traffic and DOT inspections can shift it, so we keep you posted. If a firm delivery date matters, ask about it when you get your quote.
A delivery window is a window of dates that your items will be delivered within. The delivery window is based on the size of your move and on the distance. You or someone else must be present to accept your shipment during the dates provided.
If you need a firm delivery date, ask your moving consultant about availability and pricing before you book.
When you are moving in the winter, it is important to be prepared for sudden, unexpected challenges. Unfortunately, certain situations we just have no control over. One such instance is when your move is canceled or delayed due to severe weather conditions. Our job is to relocate your belongings safely and poor weather conditions can significantly slow down the moving process and increase the time/cost to perform your move. Dangerously cold weather may force our dispatch department to reschedule your move.
The moving crew won’t unmount TVs or disconnect electronics. Please disconnect and reconnect TVs, stereos, air conditioners, washers, dryers, refrigerators and electric stoves yourself, or book an electrician. We don’t install electric, natural gas or propane appliances. The shipper is responsible for packing all cables, wires and remotes.
Please be there on move day if you can. If you can’t, name an adult you trust (a friend, family member or assistant) to supervise. A Power of Attorney must be signed before the movers arrive.
We accept Cash, Credit/Debit Card (American Express, MasterCard, Visa), Certified Bank Check, and Postal Money Order.
Subject to federal law, payment in full of all charges is required before delivery and prior to unloading.
