Unlock Your Move Today: Move Now, Pay Later w/ 0% APR
Unlock Your Move Today: Move Now, Pay Later w/ 0% APR
If there was an issue or damage on your move. Click the button below to file your claim. Please have your Move Estimate, Inventory List and Bill of Lading handy. You can find these documents on your account page.
If you are not satisfied with your claim settlement, All is NOT lost! We offer arbitration to settle claims. Please have your Move Estimate, Inventory List and Bill of Lading handy. You can find these documents on your account page.
Bank bills, coin or currency, deeds, notes, drafts or valuable papers of any kind, jewelry, postage stamps, stamp collections, revenue stamps, letters or packets of letters, precious stones, or articles manufactured therefrom or perishable articles.
Particleboard furniture is not meant to be moved once it is assembled. Therefore, we will not accept liability for its safe transport or the resulting damage if it is moved. The shipper agreed that YHM will not be responsible for any PBFurniture claims.
Furniture will be wider after being blanket wrapped, this may cause minor rub marks, scuffs and scrapes on door jams, and narrow hallway walls due to the movement of furniture in tight spaces. We supply door-jam protectors and floor runners to prevent these types of claims.
The shipper is responsible for performing a final walk-through of the origin to make sure all items are accounted for and have been loaded onto the truck. If at the completion of the move, the shipper notices an item has been left behind, the carrier is not responsible and assumes no liability for said item.
By default all local and long distance moves are covered by our basic liability coverage (THIS IS NOT INSURANCE). This liability is considered minimal and doesn’t cover full replacement value or entire repairs. It is the minimum amount required by the US Dept of Transportation and FMCSA (Federal Motor Carrier Safety Administration).
Basic Liability Coverage is included at no charge to the shipper. The carrier offers basic valuation at $0.30 cents per pound per article at no cost to the shipper. Perishable articles or articles of high value will not be accepted for shipment unless otherwise provided: Bank bills, coin or currency, deeds, notes, drafts or valuable papers of any kind, jewelry, postage stamps, stamp collections, revenue stamps, letters or packers of letters, precious stones, or articles manufactured or perishable articles. Should such articles come into the possessions of the carrier without his knowledge, responsibility for safe delivery will not be assumed.
Full (Replacement) Value Protection is the most comprehensive plan available for protection of your household goods. If any article is lost, destroyed or damaged while in your mover’s custody, your mover will, at its option, either:
Under Full (Replacement) Value Protection, if you do not declare a higher replacement value prior to the time of shipment, the value of your goods will be deemed to be equal to $6.00 multiplied by the weight (in pounds) of the shipment, subject to a minimum valuation for the shipment of $6,000. Under this option, the cost of your move will be composed of a base rate plus an added cost reflecting the cost of providing this full value cargo liability protection for your shipment.
In the event an item/piece(s) is/are damaged, you pay the deductible first, then the item is:
To Select Full Replacement Protection*** – Select: 1) Valuation Amount & 2) a deductible
If such damage is determined to be transit related, it is the carrier’s obligation to repair or restore to original condition or to otherwise make whole by compensation. Transit related damage occurring to a shippers dwelling or surrounding areas is not covered by the Shipper’s Declaration of Value.
Important:
**Pressboard / particleboard / manufactured furniture are not covered.
*** Items with preexisting damages are excluded.
All settlements must be approved by a manager prior to writing a check. The settlement is limited to the coverage selected at the time of booking the move. In all cases the settlement is based upon the inventory items total cube multiplied by 7 to create the total item weight.
Dresser (80Lbs)
80lbs x $0.30 = $24 – Total settlement for dresser would be $24.
Dresser (80Lbs)
80lbs x $0.30 = $24 – Total settlement for dresser would be $24.
All claims trigger a performance review for the responsible crew. This way we can figure out ways to prevent future claims.
If you have signed the DELIVERY ACKNOWLEDGEMENT*** without noting the claim for damage or loss on your paperwork at the time of your move, your claim can be denied.
***DELIVERY ACKNOWLEDGEMENT
I have inspected my goods and premises, including but not limited to elevators, floors, and stairwells. There are no damages except as noted. The shipment was received in good condition and services ordered were performed. The cab and the back of the truck are empty and the job is complete.
All legal claims concerning this Agreement or performance therein may be submitted through arbitration. Each party is responsible for their own costs associated with arbitration. A benefit of the arbitration alternative may be that it is less expensive than traditional litigation, Each party is responsible for fifty percent (50%) of the costs associated with securing the arbitrator and one hundred percent (100%) of their own expenses, including but not limited to attorney fees Venue, controlling law and jurisdiction in any arbitration and legal proceedings shall and must only be in the State of New York, Ulster County and agree given the relationship to the state, such exercise is reasonable and lawful.
